Refund and Return Policy

Thank you for choosing SMARTY COUNSEL FOR ACCOUNTING & BOOKKEEPING. We strive to provide high-quality accounting software, tax solutions, and business setup services. Please read our refund and return policy carefully.

1. Accounting Software

Due to the nature of digital software products, we generally do not offer refunds once the software has been downloaded or accessed. However, we understand that exceptional circumstances may occur. If you encounter technical issues that prevent you from using the software as intended, please contact our support team within 14 days of purchase. We will make every effort to resolve the issue. If we are unable to resolve the issue, we may, at our discretion, offer a refund.

2. Tax Solutions and Business Setup Services

Refunds for tax solutions and business setup services are handled on a case-by-case basis. Given the personalized and consultative nature of these services, the following conditions apply:

  • Cancellation Before Service Commencement: If you cancel a service before we have commenced work, you will receive a full refund.
  • Cancellation After Service Commencement: If you cancel a service after we have commenced work, a partial refund may be issued, depending on the amount of work completed. We will provide a detailed breakdown of the work done and the associated costs.
  • Service Dissatisfaction: If you are dissatisfied with the quality of our tax solutions or business setup services, please contact us immediately. We will work with you to address your concerns and find a satisfactory resolution. Refunds will be considered based on the specific circumstances and the extent to which we can rectify the issue.

3. Refund Process

To request a refund, please contact our customer support team at [Your Email Address] with the following information:

  • Your name and contact information
  • Order number or invoice number
  • Date of purchase
  • Reason for the refund request
  • Any supporting documentation (e.g., screenshots of technical issues)

We will review your request and respond within 7 business days. If your refund is approved, we will process the refund to your original method of payment. Please allow [Number] business days for the refund to appear in your account.

4. Non-Refundable Items

The following items are generally non-refundable:

  • Downloaded software (unless technical issues prevent usage)
  • Completed tax filings
  • Government fees and charges related to business setup
  • Consultation fees for services already rendered

5. Changes to this Policy

We reserve the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our products and services after any changes constitutes your acceptance of the new policy.

6. Contact Information

If you have any questions about this refund and return policy, please contact us at:

SMARTY COUNSEL FOR ACCOUNTING & BOOKKEEPING
[Your Address]
[Your Email Address]
[Your Phone Number]